Terms of Service
These terms govern your use of Zionn Delivery services. Please read them carefully.
Legal Notice
These terms constitute a legally binding agreement between you and Zionn Delivery. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
Acceptance of Terms
Agreement to Terms
- •By accessing or using Zionn Delivery services, you agree to be bound by these Terms of Service
- •These terms apply to all users of our website, mobile app, and delivery services
- •If you do not agree to these terms, you must not use our services
- •We reserve the right to modify these terms at any time with notice
Eligibility Requirements
- •You must be at least 21 years old to use our services
- •You must provide valid government-issued identification
- •You must be located within our service delivery areas
- •You must have a valid payment method
Service Description
What We Provide
- •Alcohol delivery service from licensed liquor stores
- •Real-time order tracking and delivery updates
- •Age verification and responsible delivery
- •Customer support and order management
- •Secure payment processing
Service Limitations
- •Delivery available only within designated service areas
- •Delivery times subject to availability and conditions
- •Certain products may be restricted or unavailable
- •Service hours may vary by location
User Obligations
Legal Requirements
- •Provide accurate and truthful information
- •Present valid ID for age verification
- •Comply with all applicable laws and regulations
- •Not attempt to purchase alcohol for minors
- •Not use our service while intoxicated
Account Responsibilities
- •Maintain the security of your account credentials
- •Notify us immediately of any unauthorized use
- •Keep your contact information up to date
- •Provide accurate delivery addresses
- •Be available to receive deliveries
Prohibited Activities
- •Attempting to circumvent age verification
- •Providing false or misleading information
- •Interfering with our delivery operations
- •Using our service for illegal purposes
- •Harassing or threatening our staff
Payment & Pricing
Payment Terms
- •All prices are subject to change without notice
- •Payment is collected at the time of delivery
- •We accept cash, credit cards, and digital payments
- •Sales tax and delivery fees apply
- •Prices may vary by location and store
Refunds & Cancellations
- •Orders can be cancelled within 10 minutes of placement
- •Refunds for damaged or incorrect items only
- •No refunds for age verification failures
- •Restocking fees may apply for cancellations
- •Refund processing takes 3-5 business days
Delivery & Fulfillment
Delivery Process
- •Standard delivery time is 30-60 minutes
- •Delivery times are estimates and may vary
- •Real-time tracking available for all orders
- •Driver will contact you upon arrival
- •Age verification required at delivery
Delivery Requirements
- •Recipient must be 21+ with valid ID
- •Recipient must be sober and coherent
- •Recipient must sign for delivery
- •Delivery address must be accessible
- •Someone must be present to receive order
Failed Deliveries
- •Failed deliveries may incur redelivery fees
- •Orders may be cancelled after multiple failed attempts
- •Refunds may be issued for undeliverable orders
- •Weather and safety conditions may affect delivery
- •We reserve the right to refuse delivery
Limitation of Liability
Service Limitations
- •We are not liable for delays beyond our control
- •We do not guarantee specific delivery times
- •Product availability is subject to store inventory
- •We are not responsible for product quality issues
- •Service may be suspended for safety or legal reasons
Liability Exclusions
- •We are not liable for indirect or consequential damages
- •Our liability is limited to the amount paid for services
- •We are not responsible for third-party actions
- •Force majeure events are excluded from liability
- •User negligence may void our liability
Intellectual Property
All content, trademarks, and intellectual property on our platform are owned by Zionn Delivery or our licensors.
- You may not copy, reproduce, or distribute our content
- You may not reverse engineer our technology
- You may not use our branding without permission
Dispute Resolution
Any disputes arising from these terms or our services will be resolved as follows:
- First, attempt informal resolution through customer service
- If unresolved, proceed to binding arbitration
- Arbitration will be conducted in New York, NY
- You waive your right to a jury trial
Governing Law & Jurisdiction
These terms are governed by the laws of the State of New York, United States. Any legal proceedings will be brought in the courts of New York County, New York.
Governing Law
New York State Law
Jurisdiction
New York County Courts
Venue
New York, NY
Severability
If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Changes to Terms
We may modify these terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the new terms.
Contact Information
Legal Department
legal@zionn.com
Legal Hotline
+1 (306) 881-0818
Website
www.zionn.com/legal
If you have any questions about these terms or need clarification on any provision, please contact our legal department. We're here to help ensure a clear understanding of our terms.