Zionn Delivery

Zionn

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last Updated: January 15, 2024
GDPR Compliant

Important Notice

By using our service, you consent to the collection and use of your information as described in this policy. We are committed to protecting your privacy and ensuring compliance with all applicable data protection laws.

Information We Collect

Personal Information

  • Full name and contact information (email, phone number)
  • Delivery address and location data
  • Age verification information (ID details)
  • Payment information (processed securely through third-party providers)
  • Order history and preferences

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage data and analytics
  • Cookies and similar tracking technologies

Location Information

  • Delivery address for order fulfillment
  • GPS location (if enabled for delivery tracking)
  • Service area verification

How We Use Your Information

Service Provision

  • Process and fulfill your orders
  • Verify your age and identity
  • Provide delivery tracking and updates
  • Communicate order status and confirmations
  • Handle customer service inquiries

Improvement & Analytics

  • Analyze usage patterns to improve our service
  • Develop new features and functionality
  • Conduct market research and surveys
  • Optimize delivery routes and efficiency

Legal & Compliance

  • Comply with alcohol delivery regulations
  • Verify age and prevent underage access
  • Maintain records as required by law
  • Respond to legal requests and investigations

Information Sharing

Service Providers

  • Liquor stores for order fulfillment
  • Delivery partners for order delivery
  • Payment processors for secure transactions
  • Technology providers for platform services

Legal Requirements

  • Law enforcement when required by law
  • Regulatory authorities for compliance
  • Court orders and legal proceedings
  • Age verification authorities

Business Transfers

  • In case of merger, acquisition, or sale
  • With your explicit consent
  • To protect our rights and safety

Data Security

Security Measures

  • Encryption of sensitive data in transit and at rest
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection

Data Retention

  • Order information: 7 years (legal requirement)
  • Age verification data: 2 years
  • Account information: Until account deletion
  • Analytics data: 3 years (anonymized)

Your Rights

Access & Control

  • Access your personal information
  • Update or correct your data
  • Request deletion of your account
  • Opt-out of marketing communications
  • Download your data (data portability)

Privacy Choices

  • Control cookie preferences
  • Manage location sharing
  • Choose communication preferences
  • Request data processing restrictions

Cookies & Tracking

Types of Cookies

  • Essential cookies for website functionality
  • Analytics cookies for service improvement
  • Preference cookies for user experience
  • Marketing cookies (with consent)

Third-Party Services

  • Google Analytics for website analytics
  • Payment processors for secure transactions
  • Delivery tracking services
  • Customer support platforms

Contact Information

Privacy Officer

privacy@zionn.com

Privacy Hotline

+1 (306) 881-0818

Website

www.zionn.com/privacy

Your Rights Summary

Access your personal data
Correct inaccurate information
Request data deletion
Opt-out of marketing
Lodge a complaint

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email for significant changes
  • Post a notice on our website for minor updates
  • Provide you with the opportunity to review and accept changes

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us. We're here to help protect your privacy.